I've been trying my best to stay out of this, even though I'm probably a faulted party in it. Really now, all this fussing is making me not want to play the game. So here's my two cents:
Firstly, as I see it, while linked, Mona's situation and Fernao's situations are not the same. Mona is an older character from way back who joined the Crusade. The hunting-guild-traitors drum is beat constantly within the Crusader Castle. I'll not go into details, but not only is it beat IC through coded features of the guild, there is also loads of OOC documentation about it. When I first started, the staff use to beat another drum. It was the in-character-consequences-for-in-character-actions drum. We don't hear that lovely tune as much, but I believe it still rings true. I can think of numerous IC ways Mona could've left the Crusade and not been hunted as an enemy; however, the path she chose isn't seriously one of them. Asral is an "evil" god, after all.* She can even continue on her current path, being more mindful that she's being hunted by enemies. (Matusalem has been attacked by Sathonites many-a-times, and none of them have tried to stun him. Not fussing, merely stating fact.) Believe it or not, the Crusade doesn't go running everytime a tower reports an enemy. Hell, I don't even think I do it half the time unless it's a Sathonite. So I don't have a whole lot of sympathy in this situation. The character isn't ruined. The character is experiencing adversity. (Personally, I think that's the fun part of re-inventing a character. I've done it before, and may do so again.)
Fernao's situation is a different one and I do feel sympathy and a bit of guilt for accidentally killing him near a tower. I believe Fernao is a new player, and I believe he's just joined his first guild. (Forgive me if I'm mistaken.) Geas has a HUGE learning curve for people from other MUDs. I experienced it too when I first got here, and it's incredibly frustrating. This game has a very different RP culture and standard than others, and I wouldn't trade it. Every other MUD I've seen has this hippy-drippy-drum-circle RP where we frolic and make dick jokes with our enemies. Fernao I believe is getting accustomed to the game, and since he's not a game coded perma-enemy, I think kid gloves are best for him unless he chooses to escalate things. I personally thought the broken arm thing was taking it easy. It left him alive and kept him from coming back to get in our way. He disagrees. Okay, that's fine. Now we know.
I think the real issue here is how we handle NEW players. Back when I was young, and tried to join a few guilds with a few "starter" characters, I was told by each and every character I asked to go around to the leaders of other guilds and talk with them about their guilds first. I don't see this being done anymore. I think it needs to be STRESSED to players that there is a huge burden placed on them the moment you're accepted into a guild. (One of my characters is currently responsible for a prospective new member, and I've told said character both IC and OOC later, now is not the time because the burden is just far too great for a new player.) What's more, some guilds have a greater burden than others. The Crusade being one. Druids have a tremendous burden on them, hence you see so few of them. I'm going to say right here to any new or prospective players looking to play Geas, DON'T be in a rush to join a guild. The most fun I've had with Matusalem was when he was guildless. It's a blast. Quite honestly, it's more fun trying to get into a guild than actually being in the guild, because once you join, it becomes work. Now I don't know how rigorous Fernao's entrance process was in getting into the Asralite Clergy, but I suspect by some of his actions prior to the war, it wasn't particularly informative for him. I think the burden of this sort of thing doesn't have to rest SOLELY on the shoulders of the Crusade, but of the community as a whole. Matusalem is a crotchety old man who loves telling young people boring stories. I know a few others who are the same. There needs to be more of this especially with truly new characters, rather than waving, and running off to hunt ogres or what have you. (And let me stress... if it sounds like I'm pointing fingers here, I'm pointing them at every single one of us as a whole. It's all our responsibility to train new players into the Geas RP culture.)
Take all this to mean whatever. I could've been drinking while I wrote this; you don't know. I'm tired of all the destructive criticism right now anyways.
Post Script: Footnotes...
* Here I'll describe the good and evil array of the deities of Geas through my favorite metaphor: Steak. A steak may be cooked rare, medium, or well done, with medium rare and medium well done being the in-betweens. Since cooking a steak well done is in fact evil, Sathonys and Lilith, the evil gods, are well done. That makes Evren and Taniel rare, the good way to cook a steak. Zhakrin, of course, is medium, not great, but not burnt to a crisp either. That leaves Gwen and Asral. Gwen is medium rare, pretty good, but not as satisfying as that rare steak. Asral is medium well. Sure, he's not got that nasty burnt charcoal taste of a well done steak, but he's sure as hell overcooked.